1. The Service

XP One ("the Service") is an multichannel B2B prospecting platform operated by LeadsMind AI LTD, a company registered in England & Wales, UK ("we", "us", "our"). The Service consists of 6 specialized AI agents that execute B2B prospecting tasks across LinkedIn, Email, WhatsApp and CRM systems on behalf of paying customers.

By signing up for, accessing or using the Service, you ("the Customer", "you") agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

2. Account & signup

To use the Service you must create an account. You agree to:

  • Provide accurate, current and complete information.
  • Maintain the confidentiality of your password and any integration tokens.
  • Be at least 18 years old, or the age of legal majority in your jurisdiction.
  • Be acting on behalf of a legitimate business entity.
  • Notify us immediately of any unauthorized access at [email protected].

You are responsible for all activity under your account, including the actions of any team members or sub-users you invite.

3. Pricing & billing

Current pricing is published at xp-one.io/pricing. All prices are in USD; EUR and GBP equivalents are available. By subscribing you authorize us (through our payment processor Stripe) to charge your chosen payment method on a recurring basis (monthly or annual, per your selection).

  • Renewal — subscriptions auto-renew at the end of each billing cycle at the then-current price for your tier.
  • Taxes — VAT or applicable sales tax is added at checkout where required.
  • Failed payments — we will retry the charge for 7 days; if the charge ultimately fails, we may suspend the account.
  • Refunds — we do not pro-rate refunds for unused portions of a paid period, except where required by law. We honor refund requests within 14 days of the initial purchase on a case-by-case basis.
  • Price changes — we may change pricing for future billing periods; you will be notified at least 30 days in advance and can cancel before the change takes effect. Founding 100 lifetime pricing is honored as published.

4. 7-day free trial

New customers may start a 7-day free trial of any tier without entering a credit card. During the trial:

  • You get full access to your selected tier's features.
  • Usage limits apply (capped at a fraction of the paid tier to prevent abuse).
  • At the end of the 7 days, the Service pauses; you must enter a payment method to continue.
  • If you do not subscribe within 30 days of the trial ending, the trial account and all data are deleted.
  • Only one free trial is permitted per company or per individual.

5. Cancellation — Privacy-First

You can cancel at any time from your account settings — no email, no phone call, no retention specialist. We call this Privacy-First Cancellation:

  • Cancellation takes effect at the end of the current billing period (you keep access to what you paid for).
  • You can export all your data — leads, sequences, replies — in CSV / JSON format on the way out.
  • 30 days after cancellation, all your data is permanently and irreversibly deleted (see Privacy Policy §5).
  • You can request immediate deletion at [email protected] at any time.

6. Acceptable use

You agree not to use the Service to:

  • Send unsolicited commercial communication that violates CAN-SPAM, GDPR, PECR or any other anti-spam law applicable to you or your recipients.
  • Scrape data in violation of LinkedIn's User Agreement, Google's terms, or any other platform's terms of service.
  • Impersonate any person or entity, or misrepresent your affiliation with any company.
  • Distribute malware, phishing, hate speech, sexually explicit material, or content promoting illegal activity.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Resell, sublicense or white-label the Service without a written agreement with us.
  • Exceed rate limits or other technical constraints in a manner that degrades service for other customers.

You are responsible for ensuring your outreach complies with all laws applicable to your jurisdiction and your recipients' jurisdictions (GDPR, CAN-SPAM, CCPA, PECR, etc.). We provide tools to help you comply but the legal responsibility for the messages you send rests with you.

We reserve the right to suspend or terminate accounts that violate this section, with or without notice depending on the severity.

7. Service availability

We target 99.9% monthly uptime on Custom (team / enterprise) subscription agreements with a formal SLA. Solo and Growth tiers are provided on a best-effort basis with the same engineering team but without contractual uptime guarantees.

Scheduled maintenance is announced at least 48 hours in advance and typically performed during low-traffic windows (Sunday 02:00–04:00 UTC).

8. Intellectual property

The Service, its codebase, design, documentation, AI agents and all related intellectual property are owned by LeadsMind AI LTD. You receive a limited, non-exclusive, non-transferable license to use the Service for the duration of your paid subscription.

Your data remains yours. You retain full ownership of the leads, sequences, replies, copy and any content you upload or generate inside XP One. We claim no ownership over customer content. By using the Service you grant us the limited license required to host, transmit and process that content on your behalf.

Aggregated, fully anonymized usage data may be used to improve the product.

9. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.

We do not warrant that the Service will produce any specific business outcome (replies, meetings, revenue). Outbound results depend heavily on your offer, ICP, copy, list quality and market timing.

10. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service is capped at the fees you paid us during the 12 months immediately preceding the event giving rise to the claim.

We are not liable for indirect, incidental, consequential, special or punitive damages, including lost profits, lost revenue, lost data or business interruption, even if advised of the possibility of such damages.

Nothing in these Terms excludes liability that cannot lawfully be excluded — including death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable consumer-protection law.

11. Governing law & jurisdiction

These Terms are governed by the laws of England & Wales. Any dispute arising out of or relating to these Terms or the Service is subject to the exclusive jurisdiction of the courts of England & Wales, except where mandatory consumer-protection law in your jurisdiction grants you the right to bring proceedings in your local courts.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email at least 30 days before taking effect. Continued use of the Service after that date constitutes acceptance of the new Terms. If you do not accept the changes, your remedy is to cancel before the effective date.

13. Contact

Legal questions, contract requests, vendor onboarding paperwork: